WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time communication directly in web browsers without plugins. It allows voice calling, video chat, and data sharing through simple APIs. Lincoln Communications Group leverages this technology to provide enterprise-grade communication solutions that work directly in your browser, eliminating the need for downloads while maintaining professional call quality and features.
Solution Benefits
Transform Any Device Into Your Business Phone
Browser-Based Communications
Enable voice calls, video meetings, and screen sharing directly in your web browser without requiring any plugins or downloads. Provide a frictionless experience for both employees and customers.Crystal-Clear HD Audio
Experience superior voice quality with our optimized audio codecs and intelligent network adaptation technology that maintains clarity even over variable connections.Multi-Party Video Conferencing
Host professional video meetings with multiple participants, featuring automatic bandwidth management and dynamic speaker highlighting for seamless collaboration.
Mobile Softphone Applications
Turn smartphones and tablets into full-featured business extensions with our dedicated iOS and Android apps. Maintain professional presence with business caller ID regardless of device.Seamless Transition Between Devices
Start conversations on your desktop and transfer them to mobile without disconnecting. Switch between Wi-Fi and cellular data automatically to maintain call quality.Push Notifications
Never miss important calls with reliable push notifications that alert you to incoming communications even when apps are running in the background.
Enterprise Telephony Features
Access advanced calling features including call transfer, hold, mute, conference, call recording, and visual voicemail directly from your WebRTC interface or mobile softphone.Unified Communications
Integrate voice, video, messaging, and presence in a single interface to streamline employee workflows and improve productivity across your organization.Secure Communications
Protect sensitive conversations with end-to-end encryption, secure signaling, and enterprise authentication to maintain privacy and compliance requirements.
Implementation Process
Getting Started With WebRTC & Softphone
-
Needs Assessment
Our team works with you to identify communication requirements, device preferences, and integration needs to create a tailored WebRTC implementation plan.
-
Configuration & Integration
We set up your WebRTC environment, configure user accounts, and integrate with your existing systems including CRM, helpdesk, or business applications.
-
Training & Deployment
Receive comprehensive training and support materials for administrators and end-users to ensure smooth adoption across your organization.
Do You Have
Any Questions?
What is WebRTC and how does it work?
What devices and browsers support your WebRTC solution?
Our WebRTC solution works with all major browsers including Chrome, Firefox, Safari, and Edge on desktop and mobile devices. For mobile-specific experiences, we offer dedicated iOS and Android softphone apps that provide enhanced functionality while maintaining the same user experience. This ensures your team can communicate professionally from any device, anywhere.
How secure is WebRTC for business communications?
Security is built into the core of our WebRTC solution. All communications are protected with end-to-end encryption, secure signaling protocols, and enterprise authentication mechanisms. We implement DTLS (Datagram Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) to ensure your business conversations remain private and protected against eavesdropping or tampering.
Can WebRTC integrate with our existing phone system?
Yes, our WebRTC solution seamlessly integrates with your existing telecom infrastructure, including SIP-based PBX systems, contact centers, and PSTN connections. This allows you to maintain your current phone numbers and call flows while adding the flexibility of browser-based and mobile communication options. We provide comprehensive integration services to ensure a smooth transition.
What happens if internet connectivity is lost during a call?
Our WebRTC and softphone solutions include intelligent connection management features that help maintain call continuity. On mobile devices, calls can automatically transition between Wi-Fi and cellular data networks without disconnecting. For unstable connections, our adaptive quality management reduces bandwidth requirements while maintaining intelligibility. We also offer call continuity features that can route calls to alternative numbers if connectivity is completely lost.
How does WebRTC improve customer engagement?
WebRTC enables frictionless communication directly from your website or application, allowing customers to connect with your team without downloading software or dialing phone numbers. This can dramatically improve conversion rates and customer satisfaction. Our solution supports click-to-call buttons, embedded video chat widgets, and screen sharing capabilities that enhance the customer journey while providing valuable context to your support or sales teams.
Transform your business communications today
Experience the power of WebRTC with Lincoln Communications Group. Modernize your communications infrastructure with zero hardware investment and minimal IT overhead.
Schedule Demo*No obligation, see the difference for yourself