Lincoln Communications Group provides 24/7 technical support for all of our hosted PBX and communication solutions. Our dedicated support team is available around the clock to ensure your business communications are always running smoothly. For sales inquiries, our team is available Monday through Friday from 8 AM to 8 PM Eastern Time.

For urgent technical issues, our average response time is under 15 minutes. For general inquiries submitted through our contact form, we typically respond within 1 business day. Sales inquiries are usually addressed within 4 business hours during normal business hours. We prioritize all customer communications to ensure you receive timely and helpful assistance.

Yes, we offer emergency support for critical system issues. Our premium support plans include dedicated emergency contact numbers and escalation procedures to ensure business-critical communications are restored as quickly as possible. Our technical response team is available 24/7 to address any urgent situations that may impact your business communications.

Scheduling a product demo is easy! Simply fill out our contact form and select "Sales Inquiry" as the topic, mentioning that you're interested in a demo. Alternatively, you can call our sales team directly at (855) 524-8655. We'll arrange a personalized demonstration of our hosted PBX solutions tailored to your specific business needs and requirements.

While most of our support is provided remotely, we do offer onsite support options for enterprise customers and during initial deployments. Onsite support availability varies by location and is typically reserved for complex implementations or training sessions. Please contact our sales team to discuss your specific onsite support requirements.

To report a service issue, you can contact our technical support team through multiple channels: call our 24/7 support line at (855) 524-8655, email [email protected], or use the live chat feature on our website. For customers with service level agreements, please use your dedicated support portal or contact number to ensure appropriate prioritization.