A Hosted PBX (Private Branch Exchange) is a cloud-based business phone system that delivers all the functionality of a traditional on-premise PBX without the hardware investment. Lincoln Communications Group manages all equipment in secure data centers, while you access advanced calling features through the internet. This solution eliminates capital expenses and maintenance concerns while providing enterprise-grade communication capabilities.
Hosted PBX Features
Enterprise-grade communications for businesses of all sizes
Global Phone Numbers
Instantly provision local, toll-free, and mobile numbers across 100+ countries. Establish local presence in key markets while maintaining regulatory compliance with complete number portability options.Voice Bots
Deploy intelligent voice assistants that understand natural language. Our conversational AI handles customer inquiries, processes payments, schedules appointments, and seamlessly transfers to human agents when needed.Visual Flow Designer
Create sophisticated communication workflows without coding knowledge using our intuitive drag-and-drop interface. Design call flows, IVR menus, and multi-channel experiences with conditional logic.Advanced Call Flows
Implement sophisticated routing based on time of day, caller location, agent skills, and custom variables. Optimize customer experience with queue management, dynamic IVR menus, and real-time monitoring.SIP Device Integration
Connect your existing SIP infrastructure to our cloud platform with support for desk phones, conference systems, and ATAs. Maintain hardware investments while gaining cloud flexibility.
Voicemail & Transcription
Access AI-powered voicemail transcription delivered via SMS, email, or portal. Our intelligent system captures caller intent, extracts key information, and supports multi-language transcription.Call Recording & Analytics
Capture, store, and analyze conversations with advanced security features including PCI redaction, dual-consent options, and real-time speech analytics for sentiment analysis and quality monitoring.Multi-Channel Messaging
Deliver powerful messaging experiences across SMS, MMS, toll-free, and short codes globally. Create interactive campaigns and time-sensitive alerts with delivery tracking and opt-out management.Digital Fax Solutions
Modernize legacy fax communications with our cloud platform. Send and receive faxes via email, web portal, or API with support for traditional ATA devices and regulatory compliance features.WebRTC & Softphone
Transform any device into a professional communications endpoint. Enable browser-based calling, video meetings, and screen sharing without plugins while maintaining enterprise-grade features.
Web Chat Platform
Engage customers directly on your website with customizable web chat widgets. Support live agent chat, chatbot integration, file sharing, and seamless escalation to voice or video calls.White Label & Reseller
Launch your own branded communication services with our multi-tier reseller platform. Create sub-accounts with customized access levels, pricing, and branding while we manage the backend.Billing & Management
Control communication costs with our comprehensive billing system supporting prepaid and postpaid accounts, credit limits, automated payments, and customizable invoicing for complex organizations.Off-Net Integration
Connect existing telecom resources to our platform for unified management. Bring your own numbers, SIP trunks, or carrier relationships while leveraging our advanced features.Cloud Computing
Deploy custom communication applications on our high-performance infrastructure optimized for real-time communications with low latency and high availability for mission-critical systems.
Simple Implementation
How to deploy Hosted PBX
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Select Your Plan
Choose the right Hosted PBX package based on your business size, call volume, and feature requirements. Our flexible plans scale seamlessly as your business grows.
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Configure Your System
Our technical team helps provision your phone numbers, set up user extensions, configure call routing, and establish your initial IVR menu structure to match your business needs.
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Connect Your Devices
Quickly connect your existing SIP phones or deploy new devices. Download our softphone apps for mobile and desktop to enable your team to communicate from anywhere.
Do You Have
Any Questions?
What is a Hosted PBX system?
How reliable is a cloud-based phone system?
Lincoln Communications Group's Hosted PBX delivers exceptional reliability with redundant infrastructure across multiple data centers, ensuring 99.999% uptime. Our system automatically routes calls through alternate pathways during outages, and your business can maintain operations even if your primary office loses connectivity. Users can access the system from any location with internet access, providing business continuity during disruptions.
Can I keep my existing phone numbers?
Yes! Lincoln Communications Group offers complete number portability options. We can seamlessly transfer your existing business phone numbers to our Hosted PBX platform without service interruption. This process typically takes 2-4 weeks depending on your current provider. During onboarding, we can also provision temporary numbers to use while porting completes, ensuring no disruption to your business communications.
What equipment do I need?
One of the advantages of our Hosted PBX solution is its flexibility. You can use existing SIP-compatible desk phones, deploy new IP phones, or simply use our softphone applications on computers and mobile devices. The minimum requirement is a stable internet connection with sufficient bandwidth. For optimal performance, we recommend a dedicated internet connection with quality of service (QoS) settings enabled on your network.
How do I manage my phone system?
Lincoln Communications Group provides an intuitive web-based portal that allows administrators to manage all aspects of the phone system. You can add/remove users, configure call routing, set up auto-attendants, view detailed analytics, and make real-time changes without technical expertise. For more complex configurations, our support team is available 24/7 to assist with customizations and troubleshooting.
Can remote employees use the system?
Absolutely! Our Hosted PBX is designed for today's distributed workforce. Remote employees can connect to the system using softphone applications on their computers or mobile devices, maintaining full functionality regardless of location. They appear as part of your unified communications system with proper caller ID, extension dialing, and access to all features. This enables seamless collaboration whether your team is in-office, working from home, or traveling.
Enterprise-grade communications for businesses of all sizes
Transform your business communication with our scalable cloud-based phone system. Enjoy crystal-clear voice quality, advanced features, and seamless integrations without the hassle of on-site hardware.
Contact Sales*Custom configurations available for specific business needs