Your call data is stored in secure, redundant data centers with multiple layers of protection. We employ encryption for all sensitive information, implement strict access controls, and regularly audit our systems to ensure compliance with industry security standards. Call recordings are stored according to your configured retention policies and protected with enterprise-grade security measures.
Your Privacy Matters
Our Commitment to Data Protection
1. Introduction
At Lincoln Communications Group ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hosted PBX services, voice solutions, and other communication products.
2. Information We Collect
We collect several types of information from and about users of our services, including:
Personal Data
Contact information (name, email address, phone number, billing address), account credentials, payment information, and business details for service provisioning.Usage Data
Call records, voicemail recordings, voice transcriptions, call analytics, service usage statistics, and technical data from your devices.Communications Data
Customer service interactions, feedback, and other communications with our team.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To deliver, maintain, and improve our cloud PBX and communication services, process transactions, and manage your account.Communications
To respond to inquiries, provide support, send service notifications, and deliver marketing communications where permitted.Legal Compliance
To comply with telecommunications regulations, law enforcement requests, and fulfill legal obligations.Analytics & Improvement
To analyze usage patterns, troubleshoot technical issues, and enhance our service offerings.
4. Data Security
We implement appropriate technical and organizational measures to secure your personal data, including encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Call Recording & Monitoring
Our services include call recording capabilities. Customers who enable call recording features are responsible for complying with applicable laws regarding notification and consent for recording conversations. We provide tools to help manage compliance but cannot ensure your compliance with local recording laws.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for legal, regulatory, or technical reasons. Call recordings and communication data are retained according to your service agreement and applicable regulations.
7. International Data Transfers
As a global communications provider, we may transfer and process your information in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
Access
The right to request copies of your personal data.Correction
The right to request correction of inaccurate information.Deletion
The right to request deletion of your data under certain circumstances.Restriction
The right to request restriction of processing of your data.Portability
The right to receive your data in a structured, machine-readable format.Objection
The right to object to our processing of your personal data.
9. Children's Privacy
Our services are not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we might have collected information from a child under 16, please contact us immediately.
10. Third-Party Services
Our services may integrate with or link to third-party applications, websites, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties you interact with.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or direct communication. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Lincoln Communications Group
Privacy Department
Email: [email protected]
Phone: [Your Phone Number]
Data Protection
How We Protect Your Information
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Enterprise-Grade Encryption
All sensitive data is protected using industry-standard encryption protocols both in transit and at rest, ensuring your communications remain secure.
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Secure Infrastructure
Our cloud infrastructure features multiple layers of security, including physical safeguards, network security, and access controls to protect against unauthorized access.
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Continuous Monitoring
Our security team employs 24/7 monitoring systems to detect and respond to potential threats, ensuring the integrity and availability of your communication services.
Frequently Asked
Privacy Questions
How is my call data stored and protected?
Do you share my data with third parties?
We only share your data with third parties when necessary to provide our services (such as with telecommunications carriers), with your consent, or when required by law. We maintain strict data processing agreements with all service providers who handle your information, ensuring they adhere to comparable security and privacy standards. We do not sell your personal information to third parties for marketing purposes.
What happens to my data if I terminate service?
Upon termination of your service, we retain your data for a limited period as required by law or for legitimate business purposes such as billing. After this period, personal data is securely deleted from our systems according to our data retention policies. You may request earlier deletion of certain information, subject to our legal obligations to retain specific records.
How do I comply with recording laws when using your system?
Our system provides options for call recording notifications and consent management. However, recording laws vary by jurisdiction, with some requiring one-party consent and others requiring all-party consent. We recommend consulting with legal counsel regarding the specific requirements in your location. Our platform includes customizable announcements that can be configured to inform callers they are being recorded, helping you maintain compliance.
How do you handle law enforcement requests?
We carefully review all law enforcement requests to ensure they comply with applicable laws and our policies. We only provide customer information in response to valid legal processes such as subpoenas, court orders, or search warrants. When legally permitted, we notify customers of requests for their information unless prohibited by a legal order. We publish transparency reports detailing government requests for customer data.
Does Lincoln Communications comply with GDPR and other privacy regulations?
Yes, we maintain compliance with applicable privacy regulations including GDPR for European users, CCPA for California residents, and other regional privacy laws. We implement appropriate technical and organizational measures to meet these requirements, provide data subject access rights, maintain required documentation, and conduct data protection impact assessments where necessary. Our privacy program is regularly reviewed and updated to address evolving regulatory requirements.
Your privacy is our priority
Have questions about our privacy practices? Our dedicated data protection team is here to help ensure your business communications remain secure and compliant.
Contact Privacy Team*We typically respond to privacy inquiries within 48 business hours