We offer flexible retention periods that you can customize based on your business needs and compliance requirements. Standard packages include 90-day storage with options to extend to 1, 3, 5, or 7 years. Custom retention policies can be configured for different call types, departments, or specific business requirements.
Recording Features
Comprehensive call recording for enhanced business intelligence
Advanced Security
Protect sensitive conversation data with enterprise-grade encryption at rest and in transit. Our platform ensures your recordings remain confidential with role-based access controls and detailed audit logs.PCI Compliance
Automatic PCI redaction technology detects and masks payment card information in real-time, ensuring regulatory compliance without manual intervention while maintaining recording continuity.Flexible Storage
Choose from scalable storage options with configurable retention policies. Store recordings in our secure cloud environment or integrate with your existing storage infrastructure.
Crystal-Clear Quality
Capture every conversation with exceptional audio clarity using our adaptive bitrate technology that optimizes recording quality even in challenging network conditions.Sentiment Analysis
Leverage real-time speech analytics to detect customer sentiment, stress levels, and key phrases, providing valuable insights for improving service quality and customer satisfaction.Quality Monitoring
Streamline agent evaluation with customizable scorecards, automated quality sampling, and performance analytics to identify coaching opportunities and recognize top performers.
Recording Controls
Configure recording policies with granular precision - record all calls, specific departments, or selected agents. Enable dual-consent recording with automated announcements for legal compliance.Transcription Services
Convert spoken conversations to searchable text with our AI-powered transcription engine, making it easy to search, analyze, and extract insights from your call archives.Comprehensive Analytics
Gain actionable business intelligence through detailed reporting dashboards that highlight trends, common issues, and opportunities for process improvement.
Implementation Process
Deploying Call Recording & Analytics
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Assessment & Configuration
Our team works with you to understand your specific recording requirements, compliance needs, and existing infrastructure to create a tailored implementation plan.
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Seamless Integration
We integrate call recording with your current communications system with zero disruption to your operations, whether you're using our Hosted PBX or connecting to existing infrastructure.
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Training & Optimization
Comprehensive training for administrators and users ensures you maximize the value of your recording solution, followed by ongoing optimization to adapt to your evolving needs.
Do You Have
Any Questions?
How long are call recordings stored?
Is call recording compliant with regulations?
Yes, our call recording solution is designed with compliance in mind. We support GDPR, HIPAA, PCI-DSS, MiFID II, and other regulatory frameworks with features like automatic PCI redaction, consent management, encryption, and detailed access logs. Our team can help you configure the system to meet your specific compliance needs.
How does call recording enhance training?
Call recordings provide invaluable training material for new and existing staff. Managers can share examples of exceptional customer interactions, create libraries of best practices, and provide specific feedback using real conversations. Our platform allows you to tag, categorize, and comment on recordings, making it easy to build comprehensive training resources.
Can I selectively record certain calls?
Absolutely. Our system offers granular recording controls that let you set rules for which calls to record based on department, agent, call direction, customer segment, or even specific phone numbers. You can also enable on-demand recording where agents can start or stop recording when needed, with proper permission settings.
How secure are the call recordings?
Security is paramount with our recording solution. All recordings are encrypted both in transit and at rest using AES-256 encryption. Access to recordings is controlled through multi-level permissions, and every interaction with recording data is tracked in detailed audit logs. Our data centers are SOC 2 Type II certified with redundant security measures.
What analytics are available with recordings?
Our advanced analytics suite includes speech-to-text transcription, sentiment analysis, keyword spotting, silence detection, talk time analysis, and conversation dynamics. These tools help you identify trends, spot coaching opportunities, and gain insights into customer satisfaction and agent performance across your entire call volume.
Transform your customer insights
Unlock the wealth of information hidden in your customer conversations. Our Call Recording & Analytics solution provides the tools you need to improve service quality, ensure compliance, and drive business growth.
Schedule Consultation*No commitment required. Discover how call recording can benefit your business.